Shipping Policies
FREE SHIPPING AUSTRALIA WIDE on orders over $100. We have simplified shipping for you at Darts Direct by giving Free Shipping on all orders over $100 in Australia. We use AusPost, StarTrack, VFS and Freight Direct for all shipping across Australia and orders under $50 are charged a flat fee of $11 or for larger items ($50 - $100) a flat fee of $15.
If you have special shipping needs or circumstances please contact us as we will do everything we can to ensure you receive your purchase on time and as expected.
Our products are shipped directly from our Warehouses and Suppliers all around Australia. We try hard to get your order to you as quickly as possible. You should receive an email or message with confirmation that your order is on its way within 2 to 10 business days (this has been extended due to delays from COVID Lockdowns for many of our Warehouses and Suppliers).
Undeliverable Packages
In the unlikely event that your parcel is returned to us, we will contact you via phone or email.
Inaccurate address
If there are any address discrepancies with your order and the product is returned us, we will be in touch via phone or email. A re-delivery cost may occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when your order arrives and it is being delivered by Australia Post, a notification will be left in your mail box for you to pick up your parcel at your local Post Office. If your item is delivered by Direct Freight or another freight company, they will be given “leave in a safe place” directions to ensure your item arrives at your door. A re-delivery cost may occur if there isn’t a safe place to leave your item.
International Shipping
We use Sendle to calculate shipping outside Australia and are happy to negotiate shipping costs for buyers in other regions.